Shipping policy

📦 Shipping Policy (EN)

Order Processing

All orders are processed within 1–2 business days.

Orders are shipped Monday through Friday, excluding weekends and holidays.

In rare cases, processing may take up to 3 business days.

Shipping Time

• International Shipping: 5–8 business days
• During high-demand periods, delivery may take up to 10 business days

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.

We allow 1 hour after purchase to request address changes.

Once the order has been processed, we are unable to modify the shipping details.

SoftBea™ is not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.

Possible Delays

Shipping times may occasionally be affected by factors beyond our control, such as customs processing, weather conditions, holidays, or carrier delays.

If any unexpected delay occurs, we will do our best to keep you informed.